Carol Bishop, assistant director for operations services in the Department of University Unions and Student Activities at Virginia Tech, was recently honored by Gov. Timothy M. Kaine with a Governor's Award for outstanding customer service to the Virginia Tech community.
More than 200 state employees were nominated for this year’s awards program which recognized six individuals and one team of people. “This year’s recipients rose to the top in what proved to be a very competitive selection process,” said Kaine. “These award recipients truly are the best of the best.”
Bishop oversees the complex operations services in Squires Student Center, which focus directly on offering premier customer service for the university community through information services, event set-up, meeting room equipment, and general building operations management. Through this work, Bishop is not only dedicated to her role in customer service quality but she also constantly performs additional duties that are not part of her job description, including building security, leadership development, and chairing the departmental recognition committee.
Guests often comment on the warm welcome and exceptional treatment they receive fromBishop and her staff. Her customer service duties include writing customer relations policies, frequent problem solving, building a strong customer service mentality in her full-time and student staff, evacuating the building to assure customer safety, and, most importantly, serving as an example of elite customer service for student, staff, and customers.
Bishop has served in her current position for five years and in the Department of University Unions and Student Activities business area for 15 years.
Founded in 1872 as a land-grant college, Virginia Tech is the most comprehensive university in the Commonwealth of Virginia and is among the top research universities in the nation. Today, Virginia Tech’s eight colleges are dedicated to quality, innovation, and results through teaching, research, and outreach activities. At its 2,600-acre main campus located in Blacksburg and other campus centers in Northern Virginia, Southwest Virginia, Hampton Roads, Richmond, and Roanoke, Virginia Tech enrolls more than 28,000 undergraduate and graduate students from all 50 states and more than 100 countries in 180 academic degree programs.