Hospitality and tourism management professor wins awards for best papers

Suzanne Murrmann, of Blacksburg, professor of hospitality and tourism management at Virginia Tech's Pamplin College of Business, has received Best Conference Paper awards for two papers she co-authored.

She won for: "Development and Validation of the Hospitality Emotional Labor Scale," which she presented at the Second Asia-Pacific CHRIE Conference and the Sixth Biennial Conference on Tourism in Asia in Phuket, Thailand, in May; and "The Impact of 9-11 Terrorism on New York City’s Restaurant Industry: Strategic Responses for Survival," presented at the International CHRIE Conference in Philadelphia, Pa., in July.

CHRIE is the Council on Hotel, Restaurant, and Institutional Education.

Murrmann is a native of Gary, Ind. She earned her bachelor’s degree at Indiana University, her master’s degree at Michigan Statue University, and her Ph.D. at Virginia Tech.

Virginia Tech's nationally ranked Pamplin College of Business offers undergraduate and graduate programs in accounting and information systems, business information technology, economics, finance, hospitality and tourism management, management, and marketing. The college emphasizes the development of leadership skills and ethical values and the integration of technology in the academic curriculum, and prepares students for global business challenges through faculty-led study abroad programs. The college has research centers that focus on business leadership, electronic commerce, energy modeling, and wireless telecommunications. The college is committed to serving business and society through the expertise of its faculty, alumni, and students.

Founded in 1872 as a land-grant college, Virginia Tech has grown to become among the largest universities in the Commonwealth of Virginia. Today, Virginia Tech’s eight colleges are dedicated to putting knowledge to work through teaching, research, and outreach activities and to fulfilling its vision to be among the top 30 research universities in the nation. At its 2,600-acre main campus located in Blacksburg and other campus centers in Northern Virginia, Southwest Virginia, Hampton Roads, Richmond, and Roanoke, Virginia Tech enrolls more than 28,000 full- and part-time undergraduate and graduate students from all 50 states and more than 100 countries in 180 academic degree programs.